Fraud Managed Service Solutions

A fully integrated & customized consultancy solution that helps your business with day-to-day business processes, providing fraud management protection against challenges (e.g. Internet Of Things fraud scheme, payments fraud scheme). The Fraud Managed Services Solution aims to accelerate the implementation of fraud management strategies (via fraud experts) and to minimise revenues in terms of quality and cost effectiveness. The following approach is applicable in different industry areas (e.g. banking, telecoms, insurance etc).

In Fraud Managed Service Solutions, our methodology and approach is based on:

Prevention: Assess & implement a prevention program.

  • Policies and procedures development & review
  • Risk assessments
  • Recommendations reports based on findings
  • Awareness & training programs

Detection: Design & implement new and existing detection methods.

  • Deploy efficient operational controls & mechanisms
  • Effective first level analysis of fraudulent cases
  • Utilisation of IT systems/ infrastructure (e.g Billing, Data-Warehouse, Fraud Analytics, Fraud Management Systems)

Response: Design & implement processes for immediate actions.

  • Processes/ controls for immediate actions and relevant KPIs implantation.

Evaluation. Fraud management program evaluation.

  • In – depth analysis of fraudulent cases.
  • Data Mining & Analytics.
  • Evaluate operational controls efficiency (KPIs).

Fraud Risk Assessments (FRAs)

Fraud Risk Assessments (FRAs) provide the ability to detect and measure fraud risks at any level of your business.We offer Fraud Risk Assessments (FRAs) for new or existing products, services & procedures. Our approach focuses on risk identification & explanation on how the risk is addressed and minimized with the appropriate controls. The monitoring of real transactions and real data can lead to the root of the problem, rather than the symptoms and make sure that solutions are applied to the actual issues at hand.

Fraud  Training & Awareness

Fraud Awareness and Training is an integrated program designed to cover all aspects of Fraud Management. Our service can be customized based on your business needs, from the C-Level executives to the line manager operations (retail & wholesale business, call centers etc.). Our training provides the fully understanding of the type of fraud scenarios applied in your business, and the suggested procedures followed (define business priorities, design scenarios & operational thresholds for tracking suspicious behavior), so as business expectations towards controlling of business revenues are met.

Fraud Consulting & Investigations

We offer fraud consulting services & investigations on different areas of industries such as:

  • Telcos (Internet of Things – IOT, International Revenue Share Fraud, Payments Fraud, Arbitrage, Pay-TV systems etc)
  • Finance (Transactional/ Payments Fraud, online banking, credit cards)
  • Insurance (Falsified Ιnsurance Policies)
  • Gambling
  • E- Commerce
  • Travel

Specifically:

  • Fraud risk management framework and strategy development is based and tailored for your business.
  • Technology-based fraud threats detection, both internal and external.
  • Design/ development reporting mechanisms for Fraud Analytics export.
  • Development of processes & controls for the detection of suspicious activities, transactions, and events of certain business cycles.
  • Advising on improvement actions related to processes and controls to reduce the risk of recurrence.
  • Demographic & in – depth analysis of tracked fraud cases